Privacy Policy
At Guiding Light Career Services, we are committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or use our services.
1. Information We Collect
We may collect the following types of personal information when you use our website or services:
- Personal Identification Information: Name, email address, phone number, mailing address, and any other information you provide when filling out forms or interacting with our services.
- Career Information: Resume details, employment history, educational background, and other information you share when utilizing our resume writing and career coaching services.
- Payment Information: Credit card or payment details provided to process transactions (processed through secure third-party payment processors).
- Technical Information: IP address, browser type, operating system, and other technical details collected through cookies and other tracking technologies.
2. How We Use Your Information
The personal information we collect is used for the following purposes:
- Service Delivery: To provide you with resume writing, career coaching, and other professional services as requested.
- Communication: To respond to inquiries, provide updates on your services, and send promotional information with your consent.
- Transaction Processing: To securely process payments for services and manage billing.
- Website Improvement: To analyze website traffic and usage patterns to enhance your experience on our site.
- Legal Compliance: To comply with applicable laws and regulations, including responding to legal requests and preventing fraudulent activities.
3. How We Share Your Information
We respect your privacy and do not sell, rent, or share your personal information with third parties, except in the following situations:
- Service Providers: We may share your information with trusted service providers who assist in delivering our services, such as payment processors and IT support. These third parties are bound by confidentiality agreements.
- Legal Requirements: We may disclose your information if required by law or in response to a legal request (e.g., a subpoena or court order).
- Business Transfers: In the event of a merger, acquisition, or sale of business assets, your information may be transferred as part of the transaction, subject to the terms of this Privacy Policy.
4. How We Protect Your Information
We take the security of your personal information seriously and implement industry-standard measures to protect it, including:
- Data Encryption: We use encryption technology to secure sensitive information, such as payment details.
- Access Control: Only authorized personnel have access to personal information, and they are required to maintain confidentiality.
- Secure Servers: All data is stored on secure servers with firewalls and access control protocols to prevent unauthorized access.
Despite these measures, no method of data transmission or storage is completely secure. While we strive to protect your personal information, we cannot guarantee its absolute security.
5. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your experience, track user activity, and analyze website traffic. Cookies are small text files that are stored on your device when you visit our site. You can manage or disable cookies through your browser settings, but doing so may affect certain features of our website.
6. Your Rights and Choices
You have the following rights regarding your personal information:
- Access: You can request access to the personal information we hold about you.
- Correction: You can request that we correct or update inaccurate or incomplete information.
- Deletion: You can request the deletion of your personal information, subject to legal or contractual obligations.
- Opt-Out: You can opt out of receiving marketing communications from us at any time by following the unsubscribe link in our emails or contacting us directly.
To exercise any of these rights, please contact us at [your email address].
7. Children's Privacy
Our services are not intended for individuals under the age of 18, and we do not knowingly collect personal information from minors. If we discover that a minor has provided us with personal information, we will take steps to delete the information as soon as possible.
8. Third-Party Links
Our website may contain links to third-party websites. This Privacy Policy applies only to information collected by Guiding Light Career Services, and we are not responsible for the privacy practices of other websites. We encourage you to read the privacy policies of any third-party sites you visit.
9. Changes to This Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page, and the "Effective Date" at the top will reflect the latest version. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal information.
10. Contact Us
If you have any questions, concerns, or requests related to this Privacy Policy, please contact us at:
Guiding Light Career Services
Return and Refund Policy
Refund Policy
At Guiding Light Career Services, we are committed to providing top-quality services and ensuring your satisfaction. However, if for any reason you are not completely satisfied with your experience, our refund policy outlines the options available to you.
1. Unlimited Revisions Policy
- Upon receiving the first draft of your resume or any other deliverable, you are entitled to unlimited revisions within the first five (5) business days. We encourage you to provide detailed feedback during this period so that we can tailor the final product to your satisfaction.
- Revisions must be requested within this five-day timeframe, and we will work with you to make necessary changes until the deliverable meets your expectations.
2. Refund Eligibility
- If you are not satisfied with the initial draft and choose not to proceed with revisions, you may request a refund.
- Refund requests must be made within five (5) business days after receiving the first draft.
- Refunds will be subject to a 50% service fee to cover initial consultations, research, and draft preparation.
3. Non-Refundable Circumstances
- No refunds will be issued once the final version of the resume or deliverable has been approved and delivered to the client.
- Refunds are not available for services that have been substantially completed or where significant revisions have already been made based on the client’s feedback.
- Refunds will not be provided if the client fails to respond to requests for information, feedback, or approval within the agreed-upon timeframe.
4. Process for Requesting a Refund
- To request a refund, please email us at [your email] with your order details and the reason for your request.
- Refunds will be processed within ten (10) business days upon approval of your request.
5. Partial Refunds
- In cases where significant work has already been completed, but the client remains unsatisfied and does not wish to proceed further, partial refunds may be offered at the discretion of Guiding Light Career Services.
- The amount of the partial refund will be determined based on the percentage of work completed and any feedback or revisions made up to that point.
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